Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Oct 27 - Oct 31, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Nov 3 - Nov 10, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Nov 3 - Nov 7, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Nov 3 - Nov 7, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 18 - Nov 19, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 20 - Nov 21, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Dec 1 - Dec 12, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Dec 2 - Dec 4, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Dec 7 - Dec 11, 2025
  • Region EMEA
  • Location Cairo
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Dec 8 - Dec 12, 2025
  • Region APAC
  • Location Shanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Dec 9 - Dec 10, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Dec 10 - Dec 12, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Dec 16 - Dec 16, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Dec 18 - Dec 18, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Jan 21 - Jan 23, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Feb 2 - Feb 13, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Feb 9 - Feb 13, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Feb 25 - Feb 26, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 2 - Mar 13, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 9 - Mar 16, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 16 - Mar 20, 2026
  • Region EMEA
  • Location Amsterdam, Netherlands
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Mar 23 - Mar 27, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Mar 25 - Mar 26, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Mar 31 - Apr 1, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Apr 13 - Apr 17, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 13 - May 14, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Jun 1 - Jun 5, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jun 8 - Jun 15, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Jun 15 - Jun 18, 2026
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Aug 12 - Aug 13, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Managing Outsourced Service Operations
  • Dates Sep 14 - Sep 18, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Sep 21 - Sep 25, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Oct 5 - Oct 9, 2026
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details