Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Lean Six Sigma for Contact Centers | Yellow Belt
  • Dates Sep 5, 2025
  • Region APAC
  • Location Jakarta, Indonesia
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Sep 8 - Sep 11, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Sep 8 - Sep 12, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Sep 8 - Sep 11, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations | French
  • Dates Sep 8 - Sep 12, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Sep 8 - Sep 12, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 8 - Sep 12, 2025
  • Region APAC
  • Location Jakarta, Indonesia
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Sep 15 - Sep 19, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 15 - Sep 26, 2025
  • Region APAC
  • Location Korea
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 15 - Sep 19, 2025
  • Region APAC
  • Location Beijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 15 - Sep 19, 2025
  • Region APAC
  • Location Manila
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Sep 23 - Sep 25, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 29 - Oct 3, 2025
  • Region EMEA
  • Location Amsterdam
  • Format
    In-Person
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Sep 30 - Oct 1, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Oct 1 - Oct 2, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Oct 6 - Oct 10, 2025
  • Region APAC
  • Location Singapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Oct 13 - Oct 17, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Oct 20 - Oct 24, 2025
  • Region APAC
  • Location Sydney NSW
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Oct 27 - Oct 31, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Oct 28 - Oct 30, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Nov 3 - Nov 7, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Nov 3 - Nov 10, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Nov 3 - Nov 7, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 18 - Nov 19, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 20 - Nov 21, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Dec 1 - Dec 12, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Dec 2 - Dec 4, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Dec 3 - Dec 5, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Dec 8 - Dec 12, 2025
  • Region APAC
  • Location Shanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Dec 9 - Dec 10, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Dec 16 - Dec 16, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Dec 18 - Dec 18, 2025
  • Region APAC
  • Location China
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Jan 21 - Jan 23, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
    • 12