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Class Schedule

Learn More About Our Class Offerings
  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesJun 3 - Jun 7, 2024
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesOct 28 - Nov 1, 2024
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJun 11 - Jun 12, 2024
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJun 3 - Jun 10, 2024
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Mastering Workforce Management
  • DatesMay 13 - May 17, 2024
  • RegionNorth America
  • LocationUnited States
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 28, 2025
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 17, 2025
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 21, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 10, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesNov 11 - Nov 15, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Service Journey Thinking
  • DatesOct 16 - Oct 17, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 24 - Jul 25, 2024
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 1 - Jul 2, 2024
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesMar 17 - Mar 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesFeb 27 - Feb 28, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Service Journey Thinking
  • DatesFeb 12 - Feb 14, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesDec 2 - Dec 13, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesNov 21 - Nov 22, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® High-Performance Management Techniques
  • DatesNov 11 - Nov 15, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Mastering Workforce Management
  • DatesOct 14 - Oct 18, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesSep 25 - Sep 26, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesSep 2 - Sep 13, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesAug 6 - Aug 7, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 15 - Jul 26, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 30 - Jul 31, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 18 - Jul 19, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC Best Practices for Customer Experience Operations
  • DatesJun 17 - Jun 21, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesAug 19 - Aug 23, 2024
  • RegionAPAC
  • LocationKuala Lumpur, Malaysia
  • Format
    In-Person
  • Class Details
  • Class Name

    COPC® Best Practices for Digital Assisted Customer Experience
  • DatesJul 1 - Jul 3, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Service Journey Thinking
  • DatesJun 19 - Jun 21, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® High-Performance Management Techniques
  • DatesMay 27 - May 31, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Best Practices for Quality Management
  • DatesMay 7 - May 8, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details
  • Class Name

    COPC® Mastering Workforce Management
  • DatesSep 24 - Sep 26, 2024
  • RegionEMEA
  • LocationEurope
  • Format
    Live Virtual
  • Class Details