Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Services (Dalian) Co., Ltd.Region
APAC
Location
Dalian, Foshan & Suzhou China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2025
Account Info
Single Technical Support Programs
Company Name
Concentrix Services (Thailand) Co., Ltd.Region
APAC
Location
Thailand and Ho Chi Minh
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jul 2025
Account Info
A Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
ConduentRegion
LATAM
Location
Sao Paulo, Brazil
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Inbound Technical Support for a Single Client
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
Inbound and Technical Support Services
Company Name
CoomevaRegion
LATAM
Location
Cali, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jul 2025
Account Info
Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
Company Name
Costa Rican Electricity Institute (ICE)Region
LATAM
Location
Costa Rica
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Aug 2025
Account Info
Customer Support, Customer Service, and Collections
Company Name
CrystelRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Feb 2026
Account Info
Contact Center Services
Company Name
Emdad Al KhebratRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
CX Managed Services
Company Name
Emirates NBD ServicesRegion
EMEA
Location
United Arab Emirates
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Apr 2026
Account Info
Inbound, Outbound and Collection Services
Company Name
Emirates NBD ServicesRegion
EMEA
Location
Egypt
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Jan 2026
Account Info
Inbound and Outbound Services
Company Name
Emirates NBD ServicesRegion
EMEA
Location
Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Feb 2026
Account Info
Inbound and Outbound Services
Company Name
EmtelcoRegion
LATAM
Location
Medellin, Colombia
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Account Info
Tigo Fixed and Mobile E-Care Services
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
A subsidiary of eFinance Investment Group
Company Name
Etimad NCGRRegion
EMEA
Location
Jessah, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
Inbound Services
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
FedEx Poland CE
Company Name
FedExRegion
EMEA
Location
United Kingdom
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
UK Customer Care
Company Name
FedExRegion
EMEA
Location
Turkey
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jun 2026
Account Info
Inbound Customer Contact Services
Company Name
Interactive Smart Communications (ISC)Region
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Feb 2026
Account Info
Inbound, Outbound & Technical Support Services
Company Name
IntouchCXRegion
North America
Location
Mesa, Arizona
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
A Single Client Customer Service Program
Company Name
IntouchCXRegion
North America
Location
Winnipeg, Manitoba Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
A Single Client Technical Support Program
Company Name
IntouchCXRegion
EMEA
Location
Cairo, Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program
Company Name
Ithra United Business ServicesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Dec 2025
Account Info
Business Process Outsourcing
Company Name
ITQANRegion
EMEA
Location
Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
8.0
Cert Date
Jun 2026
Account Info
Inbound Customer Contact Center Services
Company Name
JAL Card, Inc.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Contact Center
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo & Fukuoka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
A Single Client Technical Support Program
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Work At Home (AHA) Operations for a Single Client Technical Support Program
Company Name
JP TWOWAY CONTACT Co., Ltd.Region
Japan
Location
Sapporo and Fukuoka
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
Customer Service Center
Company Name
Konexo Solutions CenterRegion
LATAM
Location
Morelia, Mexico
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Nov 2025
Account Info
Customer Service Posadas Group - Sura Afore
Company Name
LenovoRegion
APAC
Location
Sydney, Australia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Singapore
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Field Service Programs
Company Name
LenovoRegion
APAC
Location
Kuala Lumpur, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Engagement Center (GTAP - CEC)