Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix Corp.RegionNorth America
LocationHalifax, Nova Scotia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoInbound Technical Support for a Single Client
Company Name
Concentrix Corp.RegionNorth America
LocationNiagara Falls, Ontario
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoInbound Technical Support for a Single Client
Company Name
Concentrix Corp.RegionNorth America
LocationUnited States
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2023
Entity InfoAt Home Advisors Client Technical Support and Customer Service Programs
Company Name
Concentrix CVG Malaysia Snd. Bhd.RegionAPAC
LocationKuala Lumpur, Malaysia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2023
Entity InfoMicrosoft SEA Surface Customer Service & Technical Support and Online Services
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationBengaluru
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationGurugram
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
Concentrix Services (Thailand) Co., Ltd.RegionAPAC
LocationBangkok, Thailand
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoTechnical Support
Company Name
Concentrix Services Corp.RegionAPAC
LocationManila, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services Corp.RegionAPAC
LocationQuezon City, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Services KoreaRegionAPAC
LocationSeoul, Korea
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionNorth America
LocationKingston, Jamaica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionEMEA
LocationGermany
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoAt Home Advisors for Multiple Technical Support Programs
Company Name
ConduentRegionNorth America
LocationSorento, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoAt Home Advisors AMR for a Single Client Technical Support Program
Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Technical Support Program
Company Name
Conduent Business Service Philippines, Inc.RegionAPAC
LocationPasay, Philippines
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoTechnical Support Services
Company Name
Conecta Redes y Servicios S.A.RegionLATAM
LocationSanta Cruz, Bolivia
StatusRecertified
CertificationPIC Standard
Release6.2
Cert DateJan 2023
Entity InfoCliente Tigo Bolivia
Company Name
CoomevaRegionLATAM
LocationCali, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoCentro de Soluciones y Servicios, Inbound Servicio al Cliente y Retención, Outbound Ventas, Cobranzas, Telemercadeo y Back Office
Company Name
CrystelRegionEMEA
LocationAmman, Jordan
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoContact Center Services
Company Name
Dalian Kingwisoft Technology Co., Ltd.RegionAPAC
LocationDalian, China
StatusRecertified
CertificationCX Standard for OSPs
Release6.2
Cert DateAug 2022
Entity InfoVideo Clip Review Program
Company Name
Direct Star LLCRegionEMEA
LocationVolgograd, Russia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoTeleperformance Volgograd Honor, Huawei and PMI Projects
Company Name
EmtelcoRegionLATAM
LocationMedellin, Colombia
StatusApplied
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoCanales Digitales Tigo Colombia
Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance
Company Name
Etisal International CompanyRegionEMEA
LocationSaudia Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateSep 2022
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FicohsaRegionLATAM
LocationTegucigalpa, Honduras
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateSep 2023
Entity InfoAlcance Contact Center Programas de Cobro - Comercial - Servicio al Cliente
Company Name
FUJIFILM Service Creative Corp.RegionJapan
LocationYokohama & Osaka
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateFeb 2024
Entity InfoCustomer Contact
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoLCM-DCX Contact Center
Company Name
Hitachi Systems, Ltd.RegionJapan
LocationKanagawa & Osaka
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateNov 2023
Entity InfoContact Center and BPO Services Division Hitachi Solution Support Center
Company Name
Interactive Smart Communications (ISC)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Customer Operations
Release7.0
Cert DateMar 2024
Entity InfoInbound, Outbound & Technical Support Services
Company Name
IntouchCXRegionNorth America
LocationMesa, Arizona
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoA Single Client Customer Service Program
Company Name
Ithra United Business ServicesRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateDec 2022