Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
Refine Your Search
Company Name
IntouchCXRegion
EMEA
Location
Cairo, Egypt
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
A Single Client Technical Support Program
Company Name
UpsourceRegion
EMEA
Location
Egypt
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jul 2025
Account Info
Riyadh, Jeddah, Qassim and Madinah Human-Assisted Channels
Company Name
Etimad NCGRRegion
EMEA
Location
Jessah, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
Inbound Services
Company Name
Emdad Al KhebratRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
May 2025
Account Info
CX Managed Services
Company Name
MalomatiaRegion
EMEA
Location
Doha, Qatar
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
Inbound Customer Contact Center Services
Company Name
TeleperformanceRegion
EMEA
Location
Tunisia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Single Client Technical Support Program
Company Name
atmaalRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Human-Assisted Inbound Services
Company Name
Emirates NBD ServicesRegion
EMEA
Location
United Arab Emirates
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Oct 2024
Account Info
Inbound, Outbound and Collection Services
Company Name
SmartLink KSARegion
EMEA
Location
Riyadh, KSA
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
Selected Accounts
Company Name
Ministry of Municipality and EnvironmentRegion
EMEA
Location
State of Qatar
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Inbound Services, Human & Digital-Assisted
Company Name
Orange MoldovaRegion
EMEA
Location
Moldova
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Customer Care & Direct Sales
Company Name
TeleperformanceRegion
EMEA
Location
Casablanca, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2025
Account Info
A Single Client Technical Support Program
Company Name
Telus DigitalRegion
EMEA
Location
Romania
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Apr 2025
Account Info
Alpine Project
Company Name
Interactive Smart Communications (ISC)Region
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2024
Account Info
Inbound, Outbound & Technical Support Services
Company Name
CrystelRegion
EMEA
Location
Amman, Jordan
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Feb 2025
Account Info
Contact Center Services
Company Name
Merchants SA Pty LtdRegion
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Selection of Key Accounts
Company Name
TeleperformanceRegion
EMEA
Location
Katowice, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
A subsidiary of eFinance Investment Group
Company Name
TeleperformanceRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Communications, Space and Technology Commission (CST)
Company Name
FedExRegion
EMEA
Location
United Kingdom
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
UK Customer Care
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
FedEx Poland CE
Company Name
Ithra United Business ServicesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Dec 2024
Account Info
Business Process Outsourcing
Company Name
TeleperformanceRegion
EMEA
Location
Skopje, North Macedonia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
A Single Client Technical Support Program
Company Name
AlasilaCXRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2025
Account Info
Projects fully managed by AlasilaCX
Company Name
Tamkeen TechnologiesRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Apr 2025
Account Info
Human-Assisted Channels
Company Name
TeleperformanceRegion
EMEA
Location
Gorlitz, Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
At Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegion
EMEA
Location
Istanbul, Turkey
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
At Home Advisors for Single Client Technical Support Programs
Company Name
Concentrix Corp.Region
EMEA
Location
Agadir, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Tbilisi, Georgia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
EMEA
Location
Turkey, Jordan & Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
Orange MaliRegion
EMEA
Location
Mali, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service
Company Name
Orange JordanRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
B2B & B2C Customer Experience
Company Name
TeleperformanceRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
A Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union