Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
IntouchCXRegion
North America
Location
Winnipeg, Manitoba Canada
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Entity Info
A Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
Florham Park, New Jersey
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Entity Info
WFM processes on a selection of 10 accounts including healthcare, technical support and public sector businesses
Company Name
Concentrix Corp.Region
North America
Location
Halifax and Niagara Falls, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
A Single Client Technical Support Program
Company Name
IntouchCXRegion
North America
Location
Mesa, Arizona
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Entity Info
A Single Client Customer Service Program
Company Name
TeleperformanceRegion
North America
Location
Toronto, Ontario, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Entity Info
At Home Advisors Canada, A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Entity Info
AHA Client Technical Support and Customer Service Programs
Company Name
ConduentRegion
North America
Location
Americas
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Entity Info
AHA for a Single Client Technical Support Program
Company Name
KellyConnectRegion
North America
Location
Troy, Michigan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Entity Info
A Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
Kingston, Jamaica
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
Jacksonville, Florida
Status
Recertification
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Entity Info
A Single Client Technical Support Program
Company Name
TranscomRegion
North America
Location
Denver, Colorado
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
At Home Advisors, A Single Client Technical Support Program
Company Name
TeleperformanceRegion
North America
Location
North Lauderdale, Florida
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Entity Info
At Home Advisors USA, A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
Lake Mary, Florida
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Entity Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
Hamilton, Ontario, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Entity Info
A Single Client Technical Support Program