Category: North America

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    IntouchCX
  • Region North America
  • Location Winnipeg, Manitoba Canada
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Conduent
  • Region North America
  • Location Florham Park, New Jersey
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info WFM processes on a selection of 10 accounts including healthcare, technical support and public sector businesses
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Halifax and Niagara Falls, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    IntouchCX
  • Region North America
  • Location Mesa, Arizona
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info A Single Client Customer Service Program
  • Company Name

    Teleperformance
  • Region North America
  • Location Toronto, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info At Home Advisors Canada, A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location United States
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info AHA Client Technical Support and Customer Service Programs
  • Company Name

    Conduent
  • Region North America
  • Location Americas
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info AHA for a Single Client Technical Support Program
  • Company Name

    KellyConnect
  • Region North America
  • Location Troy, Michigan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Conduent
  • Region North America
  • Location Kingston, Jamaica
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Jacksonville, Florida
  • Status Recertification
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Transcom
  • Region North America
  • Location Denver, Colorado
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info At Home Advisors, A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • Region North America
  • Location North Lauderdale, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info At Home Advisors USA, A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Lake Mary, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program
  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Hamilton, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info A Single Client Technical Support Program