Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Konica Minolta Japan, Inc.Region
Japan
Location
Tokyo
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Apr 2026
Account Info
Healthcare Company Customer Service Center
Company Name
FedExRegion
EMEA
Location
Turkey
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jun 2026
Account Info
Digital Service Manager
Company Name
MOHRE (Ministry of Human Resources & Emiratisation)Region
EMEA
Location
Dubai, UAE
Status
Process Certified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Jul 2026
Account Info
Customer Experience Processes
Company Name
TDCXRegion
Japan
Location
Kanagawa
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
Technical Support Services
Company Name
Interactive Smart Communications (ISC)Region
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Feb 2026
Account Info
Inbound, Outbound & Technical Support Services
Company Name
Emirates NBD ServicesRegion
EMEA
Location
Saudi Arabia
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Feb 2026
Account Info
Inbound and Outbound Services
Company Name
Ninebot (Changzhou) Tech Co., Ltd.Region
APAC
Location
Changzhou, China
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2026
Account Info
China Business Operation Group, China Service Dept., Customer Service Mgmt. Dept.: VIP Service & Online Operation
Company Name
Mizuho Bank, Ltd.Region
Japan
Location
Yokohama & Sapporo
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
Direct Banking Center: Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
Emirates NBD ServicesRegion
EMEA
Location
Egypt
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Jan 2026
Account Info
Inbound and Outbound Services
Company Name
Chongqing Jumeng Technologies Development Ltd. (Concentrix)Region
APAC
Location
Chongqing, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
Huawei E-commerce VMALL Voice and Online Services
Company Name
IntouchCXRegion
EMEA
Location
Cairo, Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program
Company Name
UpsourceRegion
EMEA
Location
Saudi Arabia
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jul 2025
Account Info
Riyadh, Jeddah, Qassim and Madinah Human-Assisted Channels
Company Name
TeleperformanceRegion
EMEA
Location
Tunisia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program
Company Name
Emirates NBD ServicesRegion
EMEA
Location
United Arab Emirates
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Apr 2026
Account Info
Inbound, Outbound and Collection Services
Company Name
Classmethod Operations, Inc.Region
Japan
Location
Tokyo
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Jan 2026
Account Info
Contact Center Zone User Support Team
Company Name
Beijing Interactive CRM Technology Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
Teleperformance Xi'an Single Client Technical Support Program
Company Name
Shanghai Kaichang Information & Technology Co., Ltd.Region
APAC
Location
Wuxi, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
TP Wuxi PIT Program
Company Name
The Iyo Bank Ltd.Region
Japan
Location
Matsuyama
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Mar 2026
Account Info
Direct Consulting Division Iyogin Telephone Center & Central Contact Center
Company Name
Taiying Technology Group Co., Ltd.Region
APAC
Location
Chengdu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
Huawei Integrated Online Services
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
Inbound and Technical Support Services
Company Name
CrystelRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Feb 2026
Account Info
Contact Center Services
Company Name
Merchants SA (Pty) Ltd.Region
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Selection of Lines of Business
Company Name
TeleperformanceRegion
EMEA
Location
Katowice, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
May 2026
Account Info
AHA for a Single Client Technical Support Program
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
A subsidiary of eFinance Investment Group
Company Name
TDCXRegion
APAC
Location
Cebu City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
Onsite and At Home Agents for the Fruit Account
Company Name
TeleperformanceRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Apr 2026
Account Info
Selected Accounts
Company Name
Xi’an Jumeng Technologies Development Ltd. (Concentrix)Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
Huawei Voice Program
Company Name
TeleperformanceRegion
LATAM
Location
Bogota, Colombia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
A Single Client Technical Support Program
Company Name
FedExRegion
EMEA
Location
United Kingdom
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Apr 2026
Account Info
UK Customer Care
Company Name
Beijing 7Runto Technology Co., Ltd.Region
APAC
Location
Weifang, Shandong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Mar 2026
Account Info
Douyin Mall Consumer Service - Dispute Arbitration & Overflow Complaint Handling Services
Company Name
Concentrix Corp.Region
APAC
Location
Quezon City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jun 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
AlasilaCXRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Apr 2026
Account Info
Projects fully managed by AlasilaCX