Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Ninebot (Changzhou) Tech Co., Ltd.Region
APAC
Location
Changzhou, China
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2026
Account Info
China Business Operation Group, China Service Dept., Customer Service Mgmt. Dept.: VIP Service & Online Operation
Company Name
Mizuho Bank, Ltd.Region
Japan
Location
Yokohama & Sapporo
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
Direct Banking Center: Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
Emirates NBD ServicesRegion
EMEA
Location
Egypt
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.1
Cert Date
Jan 2026
Account Info
Inbound and Outbound
Company Name
Chongqing Jumeng Technologies Development Ltd. (Concentrix)Region
APAC
Location
Chongqing, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
Huawei E-commerce VMALL Voice and Online Services
Company Name
UpsourceRegion
EMEA
Location
Egypt
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jul 2025
Account Info
Riyadh, Jeddah, Qassim and Madinah Human-Assisted Channels
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.Region
APAC
Location
Xi'an and Zhengzhou, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
Huawei Voice, Chat, Integrated Online Service and Message Interaction with Huawei Fans Program
Company Name
Shanghai Kaichang Information & Technology Co., Ltd.Region
APAC
Location
Wuxi, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
TP Wuxi PIT Program
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
Inbound and Technical Support Services
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
A subsidiary of eFinance Investment Group
Company Name
TeleperformanceRegion
LATAM
Location
Bogota, Colombia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
APAC
Location
Quezon City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jun 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
TeleperformanceRegion
India
Location
Mohali, Punjab
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
Single Client Technical Support Programs
Company Name
Concentrix Services (Thailand) Co., Ltd.Region
APAC
Location
Thailand and Ho Chi Minh
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jul 2025
Account Info
A Single Client Technical Support Program
Company Name
SBI Cards and Payment Services Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
Workforce Management Processes
Company Name
TeleperformanceRegion
APAC
Location
Clark, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Aug 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
A Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo & Fukuoka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
A Single Client Technical Support Program
Company Name
Welsend Telecom Co., Ltd.Region
APAC
Location
Chengdu, Sichuan, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Nov 2025
Account Info
Chengdu Center Huawei Consumer Hotline and Chat Programs
Company Name
Concentrix Corp.Region
LATAM
Location
San Jose, Costa Rica
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
A Single Client Technical Support Program
Company Name
Xceed Contact CenterRegion
EMEA
Location
Cairo, Egypt
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Mar 2026
Account Info
Non Group Accounts: Smart Village, Maadi Park & Nasr City
Company Name
TeleperformanceRegion
EMEA
Location
Athens, Greece
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Mar 2026
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
APAC
Location
Manila, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jun 2025
Account Info
A Single Client Technical Support Program