Category: 7.1

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    FedEx
  • Region EMEA
  • Location United Kingdom
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info UK Customer Care

  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • Region APAC
  • Location Weifang, Shandong, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info Douyin Mall Consumer Service - Dispute Arbitration & Overflow Complaint Handling Services

  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Quezon City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jun 2025
  • Account Info AHA for a Single Client Technical Support Program

  • Company Name

    Conduent
  • Region North America
  • Location United States
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Oct 2025
  • Account Info AHA for a Single Client Technical Support Program

  • Company Name

    AlasilaCX
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info Projects fully managed by AlasilaCX

  • Company Name

    Teleperformance
  • Region India
  • Location Mohali, Punjab
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Oct 2025
  • Account Info Single Client Technical Support Programs

  • Company Name

    Tamkeen Technologies
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info Human-Assisted Services

  • Company Name

    Concentrix Services (Thailand) Co., Ltd.
  • Region APAC
  • Location Thailand and Ho Chi Minh
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jul 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    SBI Cards and Payment Services Ltd.
  • Region India
  • Location Gurugram
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info Workforce Management Processes

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Agadir, Morocco
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date May 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region APAC
  • Location Clark, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Aug 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Turkey & Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info A Single Client Technical Support Program, German and Arabic

  • Company Name

    Orange Jordan
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jan 2026
  • Account Info B2B & B2C Customer Experience

  • Company Name

    Shanghai Kaichang Information & Technology Co., Ltd.
  • Region APAC
  • Location Chongqing, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jan 2026
  • Account Info TP Chongqing PIT Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Dec 2025
  • Account Info A Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union

  • Company Name

    Teleperformance
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Dec 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Seoul, Korea
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date May 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Japan Concentrix KK
  • Region Japan
  • Location Sapporo & Fukuoka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jan 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Welsend Telecom Co., Ltd.
  • Region APAC
  • Location Chengdu, Sichuan, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Nov 2025
  • Account Info Chengdu Center Huawei Consumer Hotline and Chat Programs

  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location Managua, Nicaragua
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jun 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Concentrix India Pvt. Ltd.
  • Region India
  • Location Gurugram
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Transcom
  • Region North America
  • Location Denver, Colorado
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info At Home Advisors for a Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region North America
  • Location North Lauderdale, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Feb 2026
  • Account Info USA At Home Advisors for a Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Lake Mary, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Dec 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    Xceed Contact Center
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info Non Group Accounts: Smart Village, Maadi Park & Nasr City

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Nordics
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Apr 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Stockholm, Sweden
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Athens, Greece
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info A Single Client Technical Support Program

  • Company Name

    Orange Polska S.A.
  • Region EMEA
  • Location Warsaw, Poland
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Mar 2026
  • Account Info Enterprise Customer Experience B2C, B2P and Telesales

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Portugal
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date May 2026
  • Account Info At Home Advisors for a Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Manila, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.1
  • Cert Date Jun 2025
  • Account Info A Single Client Technical Support Program