Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Lenovo India Private Ltd.Region
India
Location
Bengaluru
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Customer Engagement Center (CEC)
Company Name
LenovoRegion
APAC
Location
Kuala Lumpur, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Engagement Center (GTAP - CEC)
Company Name
MalomatiaRegion
EMEA
Location
Doha, Qatar
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
Inbound Services
Company Name
TeleperformanceRegion
EMEA
Location
Tunisia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Single Client Technical Support Program
Company Name
atmaalRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Human-Assisted Inbound Services
Company Name
Shizuoka Bank Ltd.Region
Japan
Location
Shizuoka
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Customer Support Department Customer Support Center
Company Name
SmartLink KSARegion
EMEA
Location
Riyadh, KSA
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
Selected Accounts
Company Name
China Mobile Group Guangdong Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
XiZang Inbound Call Program
Company Name
IntouchCXRegion
North America
Location
Winnipeg, Manitoba Canada
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
A Single Client Technical Support Program
Company Name
Orange MoldovaRegion
EMEA
Location
Moldova
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Customer Care & Direct Sales
Company Name
ConduentRegion
North America
Location
Florham Park, New Jersey
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
WFM processes on a selection of 10 accounts including healthcare, technical support and public sector businesses
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Shanghai, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
Shanghai Branch Service & Marketing Center VIP Service Team
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Jiangsu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
Jiangsu Branch Gotone Inbound Call Services
Company Name
JP TWOWAY CONTACT Co., Ltd.Region
Japan
Location
Sapporo and Fukuoka
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Customer Service Center
Company Name
Axis Bank Ltd.Region
India
Location
Mumbai & Hyderabad
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Phone Banking
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.Region
APAC
Location
Zhengzhou, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Zhengzhou Branch Huawei Voice, Integrated Online Service and Message Interaction with Huawei Fans Programs
Company Name
Shanghai transcosmos Technology Limited Co., Ltd.Region
APAC
Location
Xi'an, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Xian Branch Huawei Voice and Chat Programs
Company Name
Concentrix Corp.Region
North America
Location
Halifax and Niagara Falls, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
A Single Client Technical Support Program
Company Name
MajorelRegion
EMEA
Location
Casablanca, Morocco
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
A Single Client Technical Support Program
Company Name
Beijing Interactive CRM Technology Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Teleperformance Xi'an - A Single Client Technical Support Program
Company Name
Shanghai Kaichang Information & Technology Co., LtdRegion
APAC
Location
Wuxi, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
TP Wuxi PIT Program
Company Name
transcosmos Korea inc.Region
APAC
Location
Busan and Seoul, South Korea
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
At Home Advisors Technical Support Programs
Company Name
IntouchCXRegion
North America
Location
Mesa, Arizona
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
A Single Client Customer Service Program
Company Name
Pengurusan Air Selangor Sdn. Bhd.Region
APAC
Location
Selangor, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2023
Account Info
Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
Company Name
Orange Romania S.A.Region
EMEA
Location
Bucharest, Romania
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2024
Account Info
Telesales
Company Name
The Iyo Bank Ltd.Region
Japan
Location
Matsuyama
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
Direct Consulting Division Iyogin Telephone Center
Company Name
Taiying Technology Group Co., Ltd.Region
APAC
Location
Taian, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Huawei Integrated Online Services
Company Name
Conduent Business Services Philippines, Inc.Region
APAC
Location
Pasay City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
Technical Support Services
Company Name
Merchants SA Pty LtdRegion
EMEA
Location
Cape Town, South Africa
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Selection of Key Accounts
Company Name
TeleperformanceRegion
North America
Location
Toronto, Ontario, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
At Home Advisors Canada, A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Katowice, Poland
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
AHA for a Single Client Technical Support Program
Company Name
2P Perfect PresentationRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
Selected Accounts
Company Name
Enable OutsourcingRegion
EMEA
Location
Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
A subsidiary of eFinance Investment Group