Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Konica Minolta Japan, Inc.Region
Japan
Location
Tokyo
Status
Process Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Apr 2026
Account Info
Healthcare Company Customer Service Center
Company Name
FedExRegion
EMEA
Location
Turkey
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jun 2026
Account Info
Digital Service Manager
Company Name
TDCXRegion
Japan
Location
Kanagawa
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
Technical Support Services
Company Name
Orange CamerounRegion
EMEA
Location
Douala, Cameroun
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2026
Account Info
Inbound Customer Contact Services
Company Name
Ninebot (Changzhou) Tech Co., Ltd.Region
APAC
Location
Changzhou, China
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2026
Account Info
China Business Operation Group, China Service Dept., Customer Service Mgmt. Dept.: VIP Service & Online Operation
Company Name
Concentrix Corp.Region
LATAM
Location
Managua, Nicaragua
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
10 Processes for a Single Client Customer Support Program
Company Name
Mizuho Bank, Ltd.Region
Japan
Location
Yokohama & Sapporo
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
Direct Banking Center: Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
Chongqing Jumeng Technologies Development Ltd. (Concentrix)Region
APAC
Location
Chongqing, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Oct 2025
Account Info
Huawei E-commerce VMALL Voice and Online Services
Company Name
Orange Côte d’IvoireRegion
EMEA
Location
Ivory Coast, West Africa
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
Inbound, Technical Support and Digital Services
Company Name
IntouchCXRegion
EMEA
Location
Cairo, Egypt
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program
Company Name
VXI Global SolutionsRegion
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2026
Account Info
Virtual Operations for a Single Client Technical Support Program
Company Name
UpsourceRegion
EMEA
Location
Saudi Arabia
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jul 2025
Account Info
Riyadh, Jeddah, Qassim and Madinah Human-Assisted Channels
Company Name
Lenovo India Private Ltd.Region
India
Location
Bengaluru
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Customer Engagement Center (CEC)
Company Name
LenovoRegion
APAC
Location
Kuala Lumpur, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Engagement Center (GTAP - CEC)
Company Name
MalomatiaRegion
EMEA
Location
Doha, Qatar
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
Inbound Customer Contact Center Services
Company Name
TeleperformanceRegion
EMEA
Location
Tunisia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Feb 2026
Account Info
A Single Client Technical Support Program
Company Name
atmaalRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Human-Assisted Inbound Services
Company Name
The Shizuoka Bank, Ltd.Region
Japan
Location
Shizuoka
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2025
Account Info
Customer Support Center
Company Name
SmartLink KSARegion
EMEA
Location
Riyadh, KSA
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2026
Account Info
Selected Accounts
Company Name
China Mobile Group Guangdong Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
XiZang Inbound Call Program
Company Name
IntouchCXRegion
North America
Location
Winnipeg, Manitoba Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
A Single Client Technical Support Program
Company Name
Orange MoldovaRegion
EMEA
Location
Moldova
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Customer Care & Direct Sales
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Shanghai, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2025
Account Info
Shanghai Branch Service & Marketing Center VIP Service Team
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Jiangsu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2025
Account Info
Jiangsu Branch Gotone Inbound Call Services
Company Name
JP TWOWAY CONTACT Co., Ltd.Region
Japan
Location
Sapporo and Fukuoka
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2025
Account Info
Customer Service Center
Company Name
Axis Bank Ltd.Region
India
Location
Mumbai & Hyderabad
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Phone Banking
Company Name
Concentrix Corp.Region
North America
Location
Halifax and Niagara Falls, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Casablanca, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2025
Account Info
A Single Client Technical Support Program
Company Name
Beijing Interactive CRM Technology Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Jan 2026
Account Info
Teleperformance Xi'an Single Client Technical Support Program
Company Name
Shanghai Kaichang Information & Technology Co., Ltd.Region
APAC
Location
Wuxi, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.1
Cert Date
Dec 2025
Account Info
TP Wuxi PIT Program
Company Name
transcosmos Korea inc.Region
APAC
Location
Busan and Seoul, South Korea
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2025
Account Info
At Home Advisors Technical Support Programs
Company Name
IntouchCXRegion
North America
Location
Mesa, Arizona
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2025
Account Info
A Single Client Customer Service Program
Company Name
Pengurusan Air Selangor Sdn. Bhd.Region
APAC
Location
Selangor, Malaysia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2023
Account Info
Inbound & Rezo Programs at Daythree Business Services Sdn. Bhd.