Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
TeleperformanceRegionEMEA
LocationKatowice, Poland
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoA Single Client Technical Support Program
Company Name
2P Perfect PresentationRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoContact Center Services
Company Name
Enable OutsourcingRegionEMEA
LocationEgypt
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA subsidiary of eFinance
Company Name
Concentrix India Pvt. Ltd.RegionIndia
LocationGurugram
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound and Technical Support Services
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
Company Name
TeleperformanceRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoCST Program
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoA Single Client Technical Support Program
Company Name
ConduentRegionLATAM
LocationSao Paulo, Brazil
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoA Single Client Technical Support Program
Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2B
Company Name
MastercardRegionNorth America
LocationUS & Canada
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJun 2022
Entity InfoGlobal Contact Center B2C
Company Name
Orange Romania S.A.RegionEMEA
LocationBucharest, Romania
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoDirect Sales
Company Name
China Unicom Smart Connection Technology LimitedRegionAPAC
LocationBeijing, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
Company Name
FedExRegionEMEA
LocationUnited Kingdom & Ireland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoOutsource Partners
Company Name
FedExRegionEMEA
LocationWarsaw & Katowice, Poland
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
FedExRegionEMEA
LocationLisbon, Portugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoCustomer Contact Center Services
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoDouyin E-commerce Consumer Service Cooperation Project
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationChengdu, Sichuan Province, China
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2022
Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
Company Name
Saudi Data & AI Authority (SDAIA)RegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Company Name
MajorelRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2022
Company Name
MalomatiaRegionEMEA
LocationDoha, Qatar
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound Voice, Email Web & Chat
Company Name
Advanced Shining Gulf Company (Solex Plus)RegionEMEA
LocationJeddah & Riyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound, Technical Support, Business Process Outsourcing
Company Name
Shanghai Onstar Telematics Company Ltd.RegionAPAC
LocationShanghai, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2023
Entity InfoSAIC-GM Customer Service Center Customer Support & Vehicle Service
Company Name
TeleperformanceRegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoA Single Client Technical Support Program
Company Name
KellyConnectRegionNorth America
LocationTroy, Michigan
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2023
Entity InfoA Single Client Technical Support Program
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2022
Entity InfoLCM-DCX Contact Center
Company Name
Webhelp Moroccco & PortugalRegionEMEA
LocationMorocco & Portugal
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoA Single Client Technical Support Program
Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
CertificationCX Standard for CSPs
Release7.0
Cert DateMar 2023
Entity InfoRoad Service Department, Customer Service Department
Company Name
Webhelp Turkey & JordanRegionEMEA
LocationTurkey & Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoA Single Client Technical Support Program
Company Name
Sumitomo Mitsui Card Company, Ltd.RegionJapan
LocationOsaka & Tokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2022
Entity InfoCall Center
Company Name
Concentrix Corp.RegionNorth America
LocationNiagara Falls, Ontario
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoInbound Technical Support for a Single Client
Company Name
NTT-ME Corp.RegionJapan
LocationTokyo, Saitama & Hokkaido
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoNetwork Service Headquarters Business Service Center
Company Name
SMBC Trust Bank Ltd.RegionJapan
LocationOkinawa & Tokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoPRESTIA Customer Concierge
Company Name
Concentrix Corp.RegionNorth America
LocationHalifax, Nova Scotia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoInbound Technical Support for a Single Client