Category: CX Standard for Contact Centers

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTelesales
  • Company Name

    The Iyo Bank Ltd.
  • RegionJapan
  • LocationMatsuyama
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoCustomer Support Center
  • Company Name

    Taiying Technology Group Co., Ltd.
  • RegionAPAC
  • LocationTaian, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoHuawei Integrated Hotline and Online Services
  • Company Name

    Conduent Business Service Philippines, Inc.
  • RegionAPAC
  • LocationPasay, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoTechnical Support Services
  • Company Name

    Crystel
  • RegionEMEA
  • LocationAmman, Jordan
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoContact Center Services
  • Company Name

    Yource Group
  • RegionEMEA
  • LocationLeeuwarden, Netherlands
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoBonprix Account
  • Company Name

    Merchants SA Pty Ltd
  • RegionEMEA
  • LocationGauteng, South Africa
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoA Selection of Key Accounts
  • Company Name

    Teleperformance
  • RegionNorth America
  • LocationToronto, Ontario, Canada
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoAt Home Advisors Canada, A Single Client Technical Support Program
  • Company Name

    Tuhu.cn Corp.
  • RegionAPAC
  • LocationWuhu & Shanghai, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoCustomer Service Centers
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationKatowice, Poland
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    2P Perfect Presentation
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoContact Center Services
  • Company Name

    Enable Outsourcing
  • RegionEMEA
  • LocationEgypt
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoA subsidiary of eFinance
  • Company Name

    Concentrix India Pvt. Ltd.
  • RegionIndia
  • LocationGurugram
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound and Technical Support Services
  • Company Name

    Japan Concentrix KK
  • RegionJapan
  • LocationSapporo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoCST Program
  • Company Name

    SCSK ServiceWare Corp.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Conduent
  • RegionLATAM
  • LocationSao Paulo, Brazil
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Orange Romania S.A.
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoDirect Sales
  • Company Name

    China Unicom Smart Connection Technology Limited
  • RegionAPAC
  • LocationBeijing, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
  • Company Name

    FedEx
  • RegionEMEA
  • LocationUnited Kingdom & Ireland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoOutsource Partners
  • Company Name

    FedEx
  • RegionEMEA
  • LocationWarsaw & Katowice, Poland
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    FedEx
  • RegionEMEA
  • LocationLisbon, Portugal
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2023
  • Entity InfoCustomer Contact Center Services
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationWeifang, Shandong, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDouyin E-commerce Consumer Service Cooperation Project
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationChengdu, Sichuan Province, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2022
  • Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
  • Company Name

    Saudi Data & AI Authority (SDAIA)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoInbound
  • Company Name

    Majorel
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Company Name

    Concentrix Services Corp.
  • RegionAPAC
  • LocationQuezon City, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Conduent
  • RegionNorth America
  • LocationSorento, Florida
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoWork At Home - A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionIndia
  • LocationMohali, Punjab
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoSingle Client Technical Support Programs
  • Company Name

    Malomatia
  • RegionEMEA
  • LocationDoha, Qatar
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound Voice, Email Web & Chat
  • Company Name

    Advanced Shining Gulf Company (Solex Plus)
  • RegionEMEA
  • LocationJeddah & Riyadh, Saudi Arabia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoInbound, Technical Support, Business Process Outsourcing
  • Company Name

    Shanghai Onstar Telematics Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoSAIC-GM Customer Service Center Customer Support & Vehicle Service