Category: CX Standard for Contact Centers

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Orange Jordan
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Customer Experience B2B & B2C

  • Company Name

    Conduent
  • Region North America
  • Location Kingston, Jamaica
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Orient Corp.
  • Region Japan
  • Location Fujimino
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Tokyo Daiichi Service Center

  • Company Name

    NTT-ME Corp.
  • Region Japan
  • Location Tokyo, Saitama & Hokkaido
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Network Management Department Customer Service Center Business Service Front

  • Company Name

    SMBC Trust Bank Ltd.
  • Region Japan
  • Location Tokyo & Okinawa
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info PRESTIA Customer Concierge

  • Company Name

    Teleperformance
  • Region APAC
  • Location Wuxi, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2023
  • Entity Info Wuxi Site PIT Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program, Al Nahdi, Freedom Mobile and Western Union

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Jacksonville, Florida
  • Status Recertification
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix Services Korea
  • Region APAC
  • Location Seoul, Korea
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix CVG Malaysia Snd. Bhd.
  • Region APAC
  • Location Kuala Lumpur, Malaysia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Microsoft Online Services Program

  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • Region Japan
  • Location Tokyo & Fukuoka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Guarantee Center

  • Company Name

    Japan Concentrix KK
  • Region Japan
  • Location Sapporo & Fukuoka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Dalian Kingwisoft Technology Co., Ltd.
  • Region APAC
  • Location Dalian, China
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2023
  • Entity Info Dalian Tiandi Site

  • Company Name

    Welsend Telecom Co., Ltd.
  • Region APAC
  • Location Chengdu, Sichuan, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Chengdu Center

  • Company Name

    Vision-X Enterprise Management, Ltd.
  • Region APAC
  • Location Chengdu, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info Operation/A Single Client Technical Support Program CD Site

  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location Managua, Nicaragua
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix India Pvt. Ltd.
  • Region India
  • Location Bengaluru & Gurugram
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Inbound and Technical Support Services

  • Company Name

    Transcom
  • Region North America
  • Location Denver, Colorado
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info At Home Advisors, A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region North America
  • Location North Lauderdale, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info At Home Advisors USA, A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Lake Mary, Florida
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Hamilton, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info A Single Client Technical Support Program

  • Company Name

    transcosmos inc.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    SCSK ServiceWare Corp.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info At Home Advisors for a Single Client Technical Support Program

  • Company Name

    NTT Communications Corp.
  • Region Japan
  • Location Tokyo & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Service Desk

  • Company Name

    Mizuho Securities Co., Ltd.
  • Region Japan
  • Location Tokyo, Osaka & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Direct Channel Management Dept. Retail & Business Banking Division Contact Center

  • Company Name

    KONICA MINOLTA JAPAN, INC.
  • Region Japan
  • Location Tokyo
  • Status Process Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Healthcare Company | Customer Service Unit | Customer Service Center

  • Company Name

    JAL Card, Inc.
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Entity Info Contact Center

  • Company Name

    Xceed Contact Center
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Non Group Accounts: Smart Village, Maadi Park & Nasr City

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Nordics
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Stockholm, Sweden
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program