Category: CX Standard for Customer Operations

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Emirates NBD Services
  • Region EMEA
  • Location United Arab Emirates
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Inbound, Outbound and Collection Services

  • Company Name

    Ministry of Municipality and Environment
  • Region EMEA
  • Location State of Qatar
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info Inbound Services, Human & Digital-Assisted

  • Company Name

    Annotation, Inc.
  • Region Japan
  • Location Tokyo
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Contact Center Zone User Support Team

  • Company Name

    Telus Digital
  • Region EMEA
  • Location Bulgaria
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Western Union Program

  • Company Name

    Telus Digital
  • Region LATAM
  • Location Guatemala
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info Western Union Program

  • Company Name

    Telus Digital
  • Region EMEA
  • Location Romania
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2025
  • Entity Info Alpine Project

  • Company Name

    Interactive Smart Communications (ISC)
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Inbound, Outbound & Technical Support Services

  • Company Name

    Lenovo
  • Region APAC
  • Location Singapore
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Field Service Programs

  • Company Name

    Lenovo
  • Region APAC
  • Location Sydney, Australia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Field Service Programs

  • Company Name

    Lenovo
  • Region India
  • Location Delhi, Mumbai & Bangalore
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Field Service Programs

  • Company Name

    Mastercard
  • Region APAC
  • Location Sydney, Australia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info B2C Contact Center

  • Company Name

    Ithra United Business Services
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Business Process Outsourcing

  • Company Name

    Telus Digital
  • Region LATAM
  • Location Guatemala
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Alpine Program

  • Company Name

    Tamkeen Technologies
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Inbound & Business Process Outsourcing Services

  • Company Name

    Net One Systems Co., Ltd.
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info eXpert Operation Center

  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • Region Japan
  • Location Tokyo & Osaka
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Customer Service Center

  • Company Name

    Aflac Life Insurance Japan Ltd.
  • Region Japan
  • Location Chofu, Kobe, Sendai & Sapporo
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Contact Centers