On-Demand Individual learning

COPC® High-Performance Management Techniques Training

Reach your potential, drive your contact center's success, and become a respected leader in the industry.

Join the ranks of successful contact center professionals who have transformed their careers through COPC training. Our on-demand training offers you the opportunity to benefit from our extensive expertise in contact center operations. We have distilled the most effective practices and techniques, perfected through 27+ years of successful implementation, to provide you with the knowledge you need to excel. 

COPC Certification Badge - Certified Professional Manager



Comprehensive Curriculum

A comprehensive curriculum with modules to ensure your frontline managers understand all critical aspects of managing high-performing teams:

Course Learnings

Key metrics and operational best practices used in high-performance contact centers and CX operations  

High-performance benchmarks and organizational comparisons

Methods to transition from identifying problems to developing action plans that address performance issues with the highest potential ROI  

Cross-functional interdependencies and how each area can work better together to drive high performance 

Operational capabilities to achieve higher levels of client and end-user satisfaction while reducing costs 

 Effective use of data to identify performance issues and measure the results of performance improvement initiatives 


We continuously update our program to reflect the latest industry best practices. With 24x7 accessibility, our training serves as a reliable knowledge base, allowing you to refer to the materials whenever you need them. Stay current with proven strategies and techniques, ensuring you're equipped with the tools for success.

Eliminate the Wait

Aspiring and newly promoted managers can kickstart their professional development from day one. You can learn at your own pace, accessing the course materials whenever and wherever suits you best.

Professional Growth

Get the skills and knowledge necessary to thrive in this dynamic field. Stand out from the crowd and elevate your career by becoming a COPC Certified Professional Manager. This esteemed designation signifies your expertise, making you a sought-after professional in the industry.