The never-ending quest for customer resolution and satisfaction is an issue that affects every industry. It is more prevalent for industries where there is a high touch-rate for customer interactions….
Read More
Recent Posts
Categories
- Channel Strategy
- Vendor Management
- Outsource Service Providers
- Quality
- Book Notes
- Artificial Intelligence
- Metrics
- Six Sigma
- Service Journey
- Performance Improvement
- Ask the Expert
- Call Center
- Certification
- Consulting
- COPC Inc. News
- COPC Standards
- Customer Experience
- Customer Satisfaction
- CX Stories
- Events
- Infographic
- Multichannel
- Social Care
- Survey
- Training
Archives
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- February 2019
- January 2019
- November 2018
- October 2018
- September 2018
- July 2018
- June 2018
- May 2018
- April 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- August 2017
- July 2017
- June 2017
- May 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
