Category: Quality Assurance

The COPC Blog

Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment 
August 16, 2022

Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment 

Leveraging AI-driven Customer Experience Management Software to Boost CX Quality
April 1, 2022

Leveraging AI-driven Customer Experience Management Software to Boost CX Quality

Quality Series: Expand the Quality Process to Capture Business Intelligence
May 25, 2016

Quality Series: Expand the Quality Process to Capture Business Intelligence

Quality Series: Focus on Systemic Issues Impacting Performance
April 19, 2016

Quality Series: Focus on Systemic Issues Impacting Performance

Quality Series: Score Output Metrics and Use Sub-Attributes to Capture Reasons for Errors
March 25, 2016

Quality Series: Score Output Metrics and Use Sub-Attributes to Capture Reasons for Errors

Quality Series: Change Your Quality Program to Improve Customer Satisfaction
March 4, 2016

Quality Series: Change Your Quality Program to Improve Customer Satisfaction