The COPC Blog
October 31, 2022
Developing a Strategic Vendor Management Framework
Transform Vendor Management into Partnership Success Your vendors are an extension of your brand. You entrust them with your most...
October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative
For Capability BPO, employee engagement starts from the moment we recruit new employees. COPC’s performance improvement framework, which utilizes all...
November 5, 2021
Optimizing Pandemic Contact Center Outsourcing Relationships
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing...