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The COPC Blog

Now Available – Release 6.2 of the COPC Customer Experience Standard

January 15, 2020

Now Available – Release 6.2 of the COPC Customer Experience Standard

By: Karen Colvin

WINTER PARK, Fla.— (Jan. 15, 2020) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
QuisLex Becomes First in the Legal Industry to Earn                                          COPC Inc. Certification

May 31, 2019

QuisLex Becomes First in the Legal Industry to Earn COPC Inc. Certification

By: Karen Colvin

QuisLex validates its compliance with high performance benchmarks set by the COPC CX Standard NEW YORK (PRWEB) MAY 21, 2019...
Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program

May 29, 2019

Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program

By: Karen Colvin

WINTER PARK, Fla. and DENVER. Colo. — (May 29, 2019) — COPC Inc., a global consulting firm that helps companies...
COPC Inc. Announces Customer Service Journey Consulting Program

May 7, 2019

COPC Inc. Announces Customer Service Journey Consulting Program

By: Karen Colvin

Offering Helps Clients Address the Business Impact of Poor Customer Service WINTER PARK, Fla.—(May 7, 2019)— COPC Inc., a global...
Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service

February 20, 2019

Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service

By: Karen Colvin

COPC Inc. & Execs In The Know Publish 2018 Corporate Edition of the CXMB Series WINTER PARK, Fla. – (Feb....
COPC Inc. and Execs In The Know Publish Retail Customer Experience Research Insights

May 24, 2017

COPC Inc. and Execs In The Know Publish Retail Customer Experience Research Insights

By: Karen Colvin

WINTER PARK, FL — (May 24, 2017) — COPC Inc., a global consulting firm that helps companies improve operations to...
COPC Inc. Signs Agreement with Great Outcomes Limited

December 7, 2016

COPC Inc. Signs Agreement with Great Outcomes Limited

By: Karen Colvin

AUCKLAND, NEW ZEALAND—(December 7, 2016)—COPC Inc., the world’s leading authority on operations that support the customer experience, today announced that...
COPC Inc. and Execs In The Know Publish Travel & Hospitality Findings as Part of New Industry-Specific Customer Experience Research

November 18, 2016

COPC Inc. and Execs In The Know Publish Travel & Hospitality Findings as Part of New Industry-Specific Customer Experience Research

By: Karen Colvin

WINTER PARK, FL — (November 18, 2016) —COPC Inc., a global consulting firm that helps companies improve operations to transform...
Execs In The Know and COPC Inc. to Host CXMB Series Workshop in Toronto

October 24, 2016

Execs In The Know and COPC Inc. to Host CXMB Series Workshop in Toronto

By: Karen Colvin

Phoenix, ARIZONA—October 24, 2016—Following the recent release of the 2016 Customer Experience Management Benchmark (CXMB) Series Consumer Edition, Execs In...
COPC Inc. Launches Global Customer Journey Mapping Consulting and Training Services

October 20, 2016

COPC Inc. Launches Global Customer Journey Mapping Consulting and Training Services

By: Karen Colvin

Winter Park, FLORIDA—October 20, 2016—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...
COPC Inc. Publishes The COPC Customer Experience Standard For Outsource Service Providers

June 28, 2016

COPC Inc. Publishes The COPC Customer Experience Standard For Outsource Service Providers

By: Karen Colvin

Winter Park, FL. —(June 28, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Announces New Training for Customer Experience Operations

April 4, 2016

COPC Inc. Announces New Training for Customer Experience Operations

By: Karen Colvin

Winter Park, FL. — (April 4, 2016) — COPC Inc., a global consulting firm that helps companies improve operations to...
COPC Inc. Celebrates 20 Years of Helping Companies Improve Operational Performance and Transform the Customer Experience

March 21, 2016

COPC Inc. Celebrates 20 Years of Helping Companies Improve Operational Performance and Transform the Customer Experience

By: Karen Colvin

Winter Park, Fla. —(March 21, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Announces Release 6.0 of the CSP Standard Renames to COPC Customer Experience Standard

February 4, 2016

COPC Inc. Announces Release 6.0 of the CSP Standard Renames to COPC Customer Experience Standard

By: Karen Colvin

Winter Park, Fla. —(February 4, 2016)—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
Execs In The Know and COPC Inc. Release the Executive Summary for the 2015 Corporate Edition of the Customer Experience Management Benchmark Series

January 22, 2016

Execs In The Know and COPC Inc. Release the Executive Summary for the 2015 Corporate Edition of the Customer Experience Management Benchmark Series

By: Karen Colvin

Phoenix, AZ and Winter Park, FL — January 22, 2016 — Execs In The Know, a global network of customer...
COPC Inc. Announces 2016 Global Training Calendar

January 21, 2016

COPC Inc. Announces 2016 Global Training Calendar

By: Karen Colvin

Winter Park, Fla. —(January 21, 2016) )— COPC Inc., a global consulting firm that helps companies improve operations to transform...