COPC® Best Practices in Managing Outsourced Service Operations
Do you procure and/or manage outsourced call centers, dispatch technicians or other customer-facing suppliers? If so, this class is just for you. Get ready to become an expert in the outsourcing management field!
It all starts with selecting suppliers that meet your specific needs. You will learn how to:
- Set clear requirements to ensure you have internal alignment
- Issue requests for proposals with a clear understanding of what you require
- Objectively evaluate and select suppliers that meet your unique situation
- Develop contracts with terms and conditions that drive performance and consistency
As a vendor management professional, you will also come away from this training knowing how to meet your strategic goals through supplier management must-haves such as:
- Scorecards that measure what is most important
- Quarterly business reviews that drive transparency and accountability
- Strategies that balance service with cost containment