COPC® High-Performance Management Techniques

This course delivers frontline contact center managers who know how to implement best practices and strategies to measure, monitor and enhance performance.

Individual Training
For those who want to advance their skills or organizations that need training for a small group.
On-Demand | $899
Public Course Schedule
  • On-demand: Self-paced learning
  • On-demand: 24/7 access
  • Public: In-person or live-virtual options
  • Public: Collaborative classroom setting with expert instructors

Transitioning into a contact center managerial role can be a significant challenge without the right tools and knowledge. COPC® High-Performance Management Techniques training equips new and existing managers with the operational management skills they need to excel. Through our curriculum, participants will learn best practices for measuring, monitoring, and enhancing performance across the board. 

Improve organizational performance and leadership effectiveness with expertise to boost efficiency, enhance the customer experience, and increase employee engagement. This course transforms managers into confident leaders, driving contact centers to achieve outstanding results.   

  • Continuous Improvement Culture
  • Consistent Leadership
  • Increased Retention
  • Organizational Depth
  • Data-Driven Decision Making
  • Competitive Advantage