Foundations in AI for CX
Turn AI's potential into actionable solutions with a results-driven approach to adopting new technology, scaling initiatives, and crafting strategies that build loyalty and deliver lasting value.
Individual Training
For those who want to advance their skills or organizations that need training for a small group.
Public Course Schedule
AI is rewriting the rules for how businesses engage, solve problems, and build trust. Meeting customer expectations and achieving meaningful results requires a purposeful and precise approach to AI.
The Foundations in AI for CX, developed with Execs In The Know, provides the tools and expertise to turn the promise of AI into a practical reality, delivering lasting value for customers and businesses alike.
Whether scaling new initiatives or refining existing implementations, this program offers a clear, actionable roadmap. The course prepares CX leaders and executives to:
- Select and manage technology providers
- Align AI with customer and business needs
- Enhance AI response quality
- Navigate complex decisions in AI ethics and governance
- Prepare and manage knowledge bases for conversational AI
Engage in interactive sessions, explore real-world case studies, and gain insights from industry experts. You’ll leave ready to apply transformative strategies—and earn certification to validate your expertise.
- Optimize Return on Technology Investments
- Enhance Customer Satisfaction and Loyalty
- Minimize AI Implementation Risks
- Increase Stakeholder Buy-In and Engagement