COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
The COPC Curriculum
Our curriculum covers a range of topics including contact center and customer experience management best practices, data analytics and Lean Six Sigma. COPC Inc. training is available in 14+ countries and in many languages. Course facilitators have an average of 17 years of practical experience running customer experience and contact center operations.
COPC® Best Practices for Digital Assisted Customer Experience
COPC® Best Practices for Digital Assisted Customer Experience training provides best practices for the effective design, implementation, and operation of conversational and non-conversational digital systems or channels such as voice bots, chatbots, virtual assistants, mobile apps, websites, and RPA. Attendees will be equipped with the knowledge tools to improve the customer experience when using bots, digital systems, and other self-service channels that contribute to your customer's service journeys.