COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
The COPC Curriculum
Our curriculum covers a range of topics including contact center and customer experience management best practices, data analytics and Lean Six Sigma. COPC Inc. training is available in 14+ countries and in many languages. Course facilitators have an average of 17 years of practical experience running customer experience and contact center operations.
COPC® Best Practices for Vendor Management Organizations
COPC® Best Practices for Vendor Management Organizations (VMOs) is an intensive program specifically for those who procure and/or manage outsourced call center or CX operations suppliers. This class is based on the COPC Customer Experience (CX) Standard for VMOs. Participants will leave the class equipped with tools and best practices to effectively source, measure and manage service providers, while increasing revenue and optimizing costs.