COPC® Service Journey Thinking Class Image

Jan 12 - Jan 13, 2023

COPC® Service Journey Thinking

COPC Service Journey Thinking is designed for individuals looking for a proven approach to improving the customer experience. This training provides the tools and knowhow needed to generate substantial and lasting change. From blueprinting the journey to the linking of backstage (behind-the-scenes) activities with frontstage (customer visible) activities, participants will be equipped to have an immediate and positive impact on the service journey.

Location

ANZ & SEA

Language

English

Time Zone

Not Specified

Format

Live Virtual
Details & Registration
Contact Lay-Pheng Ng