COPC® High Performance Management Techniques Class Image

Aug 28 - Sep 4, 2022

COPC® High Performance Management Techniques (HPMT)

COPC® High Performance Management Techniques (HPMT) training teaches contact center staff and internal service organizations a consistent framework to achieve performance targets for service, quality, customer satisfaction, revenue, costs, productivity and efficiency. This class is designed to provide customer experience executive management teams with world-class techniques based on best practices and industry benchmarks.

Location

Egypt

Language

English-Arabic

Time Zone

Cairo Time

Format

Live Virtual
Cairo Details & Registration
Contact Hazem El Nadi