Class Schedule

Learn More About Our Class Offerings

  • Class Name

    COPC® Service Journey Thinking
  • DatesJun 21 - Jun 23, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJun 23, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesJun 28 - Jun 28, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 3 - Jul 7, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 3 - Jul 14, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Vendor Management Organizations
  • DatesJul 24 - Jul 28, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesAug 3 - Aug 4, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesAug 7 - Aug 9, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesAug 21 - Aug 25, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesAug 21 - Aug 25, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesAug 22 - Aug 22, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesSep 11 - Sep 15, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesSep 11 - Sep 22, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesOct 4 - Oct 5, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Lean Sigma for Contact Centers – Green Belt Training
  • DatesOct 16 - Oct 20, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesOct 16 - Oct 20, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesOct 23 - Oct 27, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® High Performance Management Techniques (HPMT) Training
  • DatesOct 30 - Nov 3, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesNov 22 - Nov 23, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesNov 28 - Nov 28, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesDec 4 - Dec 8, 2023
  • RegionAPAC
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesDec 4 - Dec 15, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesDec 20 - Dec 20, 2023
  • RegionAPAC
  • Format
    Live Virtual
  • Class Details