Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates May 19 - May 23, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates May 25 - May 31, 2025
  • Region EMEA
  • Location Middle East
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates May 27 - May 28, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Jun 2 - Jun 5, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Jun 16 - Jun 20, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Sep 8 - Sep 12, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Sep 23 - Sep 25, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 29 - Oct 3, 2025
  • Region EMEA
  • Location Amsterdam
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Nov 3 - Nov 7, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Dec 2 - Dec 4, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Jan 21 - Jan 23, 2026
  • Region EMEA
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details