COPC® Best Practices for Customer Experience Operations Class Image

May 8 - May 12, 2023

COPC® Best Practice for Customer Experience Operations

COPC® Best Practices for Customer Experience (CX) Operations is a rigorous, in-depth training program, with instruction on the delivery of world-class customer experience operations and benchmark practices that have helped companies globally for 25+ years. This class will enable you to manage and improve any customer experience (CX) program, increasing both customer satisfaction and bottom-line growth, by applying best practices and guidelines found in the COPC CX Standard, a performance management system for customer experience operations. Our classes are rated at 100% participants satisfaction, with 98% recommending them to the others. Several global organizations actively seek these COPC credentials while looking for fresh talent from the market.


Shanghai, China



Time Zone

8:30 AM - 6:00 PM
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