COPC® Best Practices for Customer Experience Operations Class Image

Nov 11 - Nov 15, 2024

COPC® Best Practices for Customer Experience Operations

Drive consistency within your contact center, customer experience (CX) operations and digital service channels. Improve customer satisfaction while boosting sales and lowering costs. This certification course offers a structured framework to achieve and sustain operational improvement.


Sydney, Australia



Time Zone

8:30 am - 5:00 pm AEDT
  • Format
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    Class Testimonials


    Lead, Customer Experience and Engagement

    This course teaches critical skill sets for anyone in contact center ops. It forces ownership of strategic thought processes, analysis, execution, and corresponding performance measurement. The case studies are hands on, which helps drive retention of key concepts in a collaborative environment.

    Global Workforce Manger

    This program boasts several key strengths that make it highly valuable for organizations seeking to improve their customer experience. It offers a comprehensive framework of industry-recognized best practices, providing organizations with proven strategies for success.


    Project Management Analyst

    It gave the knowledge and understanding about the best practices of a high performing organization. This will be very beneficial to the organization that I am currently working for.

    Crystal Pytlik

    Senior Quality Manager