Class Schedule

Learn More About Our Class Offerings

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesMay 7 - May 8, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesMay 7 - May 9, 2024
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesMay 8, 2024
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesMay 20 - May 24, 2024
  • RegionAPAC
  • LocationChengdu, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® High-Performance Management Techniques
  • DatesMay 27 - May 31, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC Best Practices for Customer Experience Operations
  • DatesJun 17 - Jun 21, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesJun 19 - Jun 21, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Digital Assisted Customer Experience
  • DatesJul 1 - Jul 3, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 1 - Jul 2, 2024
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 15 - Jul 26, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Lean Six Sigma for Contact Centers – Yellow Belt Training
  • DatesJul 16 - Jul 19, 2024
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 18 - Jul 19, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 24 - Jul 25, 2024
  • RegionAPAC
  • LocationMelbourne, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesJul 28 - Aug 2, 2024
  • RegionAPAC
  • LocationGuangzhou, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesJul 30 - Jul 31, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesAug 6 - Aug 7, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesAug 8, 2024
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesAug 19 - Aug 23, 2024
  • RegionAPAC
  • LocationKuala Lumpur, Malaysia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesSep 2 - Sep 13, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices in Managing Outsourced Service Operations
  • DatesSep 9 - Sep 13, 2024
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesSep 25 - Sep 26, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Mastering Workforce Management
  • DatesOct 14 - Oct 18, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesOct 14 - Oct 18, 2024
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesOct 16 - Oct 17, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Lean Six Sigma for Contact Centers – Green Belt Training
  • DatesOct 21 - Oct 25, 2024
  • RegionAPAC
  • LocationBeijing, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesNov 11 - Nov 15, 2024
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® High-Performance Management Techniques
  • DatesNov 11 - Nov 15, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Quality Management
  • DatesNov 21 - Nov 22, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesDec 2 - Dec 13, 2024
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Best Practices for Customer Experience Operations
  • DatesDec 9 - Dec 13, 2024
  • RegionAPAC
  • LocationShanghai, China
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesDec 18, 2024
  • RegionAPAC
  • LocationChina
  • Format
    Live Virtual
  • Class Details

  • Class Name

    COPC® Data Analysis for Contact Centers
  • DatesFeb 10, 2025
  • RegionAPAC
  • LocationSydney, Australia
  • Format
    In-Person
  • Class Details

  • Class Name

    COPC® Service Journey Thinking
  • DatesFeb 12 - Feb 14, 2025
  • RegionAPAC
  • LocationANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details