COPC® Best Practices for Digital Assisted Customer Experience

COPC® Best Practices for Digital Assisted Customer Experience training provides best practices for the effective design, implementation, and operation of conversational and non-conversational digital systems or channels such as voice bots, chatbots, virtual assistants, mobile apps, websites and robotic process automation (RPA). Attendees will be equipped with the knowledge tools to improve the customer experience when using bots, digital systems, and other self-service channels that contribute to your customer's service journeys.