COPC® Best Practices for Quality Management Class Image

Aug 6 - Aug 7, 2024

COPC® Best Practices for Quality Management

This course offers the know-how for building a trusted quality program that accurately reflects the customer experience while providing critical performance improvement insights.





Time Zone

10:30 am to 3:00 pm Singapore Time
  • Format
    Live Virtual
  • Details & Registration

    Class Testimonials


    Marketplace and T&S Quality Supervisor

    I came into this thinking that we would only focus on scorecard design and just touch on other aspects of Quality. I was shocked by how much useful information I will now work to implement at my organization.


    QA Lead

    The presenters explained the topics very clearly and in an understandable way. The content was delivered above my expectations.


    Regional Leader CX

    Strong insights on how to run a quality program effectively, good training material and very knowledgeable trainers. It should be attended by anyone overseeing support services and is a must for Quality Analysts.


    Support Quality Analyst

    The strength of this course is how well explained each topic is. It is evident why each best practice is essential and how it impacts Quality and Performance. It also does a great job of explaining roles in the industry and the (desired) responsibilities of each role.


    Quality Assurance Manager

    The content is excellent. It has been incredibly easy to consider how the content of the training will fit my context. I appreciated the real-life examples, common practices, and laying out what the best practices are. I also appreciated the group activities and case study.

    Diana Landas

    Manager, Quality and Training


    Learning & Performance Optimization Lead