COPC® Best Practices for Quality Management
COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure the quality program drives improvement in the customer experience and provides value to the wider business. This course is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class standards, while helping you design key quality processes that drive improvement at the individual frontline staff and process levels.
Location
United StatesLanguage
EnglishTime Zone
10:00 am - 5:00 pm US Eastern TimeFormat
Live Virtual
Details & Registration
namtraining@copc.com