Nov 18 - Nov 19, 2024
COPC® Best Practices for Quality Management
This course offers the know-how for building a trusted quality program that accurately reflects the customer experience while providing critical performance improvement insights.
Location
EuropeLanguage
EnglishTime Zone
9:00 am - 4:00 pm Central European TimeClass Testimonials
Turo
Marketplace and T&S Quality Supervisor
I came into this thinking that we would only focus on scorecard design and just touch on other aspects of Quality. I was shocked by how much useful information I will now work to implement at my organization.
TDCX
QA Lead
The presenters explained the topics very clearly and in an understandable way. The content was delivered above my expectations.
Cisco
Regional Leader CX
Strong insights on how to run a quality program effectively, good training material and very knowledgeable trainers. It should be attended by anyone overseeing support services and is a must for Quality Analysts.
Samsara
Support Quality Analyst
The strength of this course is how well explained each topic is. It is evident why each best practice is essential and how it impacts Quality and Performance. It also does a great job of explaining roles in the industry and the (desired) responsibilities of each role.
Amplify
Quality Assurance Manager
The content is excellent. It has been incredibly easy to consider how the content of the training will fit my context. I appreciated the real-life examples, common practices, and laying out what the best practices are. I also appreciated the group activities and case study.
Diana Landas
Manager, Quality and Training
Block
Learning & Performance Optimization Lead