COPC® Best Practices for Vendor Management Organizations Class Image

Jul 24 - Jul 28, 2023

COPC® Best Practices for Vendor Management Organizations

COPC® Best Practices for Vendor Management Organizations (VMOs) is an intensive program specifically for those who procure and/or manage outsourced call center or CX operations suppliers. This class is based on the COPC Customer Experience (CX) Standard for VMOs. Participants will leave the class equipped with tools and best practices to effectively source, measure and manage service providers, while increasing revenue and optimizing costs.

Location

Beijing, China

Language

Chinese

Time Zone

8:30 AM - 6:00 PM
  • Format
    In-Person
  • Details & Registration
    dcheng@copc.com