COPC® Best Practices in Managing Outsourced Service Operations Class Image
Testimonials

Sep 9 - Sep 13, 2024

COPC® Best Practices in Managing Outsourced Service Operations

Leaders get proven techniques for managing all aspects of contact center supplier relationships, from contracting and partner selection to day-to-day management.

Location

Beijing, China

Language

Chinese

Time Zone

8:30 am - 6:00 pm China Standard Time
  • Format
    In-Person
    • Class Brochure
    Details & Registration
    COPCChina@copc.com

    Class Testimonials

    DocuSign

    Principle, Vendor Manager

    The class covered the right topics, and the group was really engaged, which was a testament to the instructors. The curriculum and exercises helped bring home the essentials needed to run a complete VMO.

    Shipt

    Experience Team Associate Manager

    This course really opened my eyes to best practices and standards that I was not aware of for both internal and external call center agents. I believe that I will be taking many of the best practices provided and implementing them for my team of direct reports.

    Cisco

    Leader, Vendor Operations Manager

    The training was very effective, with actual examples and learnings that we can turn into practice right away.

    Ryan Heaps

    Senior Vendor Manager

    Katie Wapniarski

    Senior Vendor Manager