COPC® Best Practices in Managing Outsourced Service Operations Class Image

Oct 28 - Nov 1, 2024

COPC® Best Practices in Managing Outsourced Service Operations

Leaders get proven techniques for managing all aspects of contact center supplier relationships, from contracting and partner selection to day-to-day management.


United States



Time Zone

8:00 am - 5:00 pm US Central Time
  • Format
    Live Virtual
  • Details & Registration

    Class Testimonials


    Principle, Vendor Manager

    The class covered the right topics, and the group was really engaged, which was a testament to the instructors. The curriculum and exercises helped bring home the essentials needed to run a complete VMO.


    Experience Team Associate Manager

    This course really opened my eyes to best practices and standards that I was not aware of for both internal and external call center agents. I believe that I will be taking many of the best practices provided and implementing them for my team of direct reports.


    Leader, Vendor Operations Manager

    The training was very effective, with actual examples and learnings that we can turn into practice right away.

    Ryan Heaps

    Senior Vendor Manager

    Katie Wapniarski

    Senior Vendor Manager