Oct 28 - Nov 1, 2024
COPC® Best Practices in Managing Outsourced Service Operations
Leaders get proven techniques for managing all aspects of contact center supplier relationships, from contracting and partner selection to day-to-day management.
Location
EuropeLanguage
EnglishTime Zone
9:00 am - 5:00 pm Central European TimeClass Testimonials
DocuSign
Principle, Vendor Manager
The class covered the right topics, and the group was really engaged, which was a testament to the instructors. The curriculum and exercises helped bring home the essentials needed to run a complete VMO.
Shipt
Experience Team Associate Manager
This course really opened my eyes to best practices and standards that I was not aware of for both internal and external call center agents. I believe that I will be taking many of the best practices provided and implementing them for my team of direct reports.
Cisco
Leader, Vendor Operations Manager
The training was very effective, with actual examples and learnings that we can turn into practice right away.
Ryan Heaps
Senior Vendor Manager
Katie Wapniarski
Senior Vendor Manager