COPC® Data Analysis for Contact Centers Class Image

Feb 10, 2025

COPC® Data Analysis for Contact Centers

Turn data into actionable insights and immediately apply these world-class techniques to enhance your contact center or customer experience (CX) operation.


Sydney, Australia



Time Zone

8:30 am - 5:00 pm AEDT
  • Format
  • Details & Registration

    Class Testimonials

    Avant Mutual Group Limited

    Workforce Analyst

    Everything was explained very well and it was easy to follow, as well as being given strategic thoughts about how to use the same processes for a variety of different outcomes.


    Regional Operations Manager

    Very well presented, articulated, and presented. Very helpful in explaining how best to use and then present data.

    Michael Hill

    Customer Services Manager

    Brilliant - just what I required to help me understand what I should be reviewing for the vast amount of data I have access to. Good pace of delivery.

    Spotless Group

    Quality and Knowledge Manager

    Focused on real data with example information. Having learners bring their own data along was very powerful.