COPC® Data Analysis for Contact Centers Class Image

Dec 20 - Dec 20, 2023

COPC® Data Analysis for Contact Centers

COPC® Data Analysis for Contact Centers will teach you techniques used by some of the world's most successful companies to analyze their contact center as well as other factors affecting the customer experience. This hands-on workshop is designed to equip managers, team leaders, quality and workforce management staff with new skills in practical data analytics that can be immediately applied in your CX operations.

Location

China

Language

Chinese

Time Zone

9:00 AM - 5:30 PM China Time
  • Format
    Live Virtual
  • Details & Registration
    dcheng@copc.com