COPC® High-Performance Management Techniques Class Image

Jun 17 - Jun 21, 2024

COPC® High-Performance Management Techniques

This course delivers frontline contact center managers who know how to implement best practices and strategies to measure, monitor and enhance performance.





Time Zone

9:00 am - 1:00 pm Central European Time
  • Format
    Live Virtual
  • Details & Registration

    Class Testimonials


    Management Partner to head of Business Banking Norway

    There was a good mixture of info and interactions with the students. For instance, modules were wrapped up by taking a poll that would summarize the entire session. Kept it interesting, and made it way easier to focus on one topic at a time.

    British Embassy

    Regional Customer Operations Manager

    Very effective well-drafted materials. Professional and very friendly trainers.