COPC® High-Performance Management Techniques Class Image

Aug 25 - Aug 31, 2024

COPC® High Performance Management Techniques

This course delivers frontline contact center managers who know how to implement best practices and strategies to measure, monitor and enhance performance.




Arabic with materials and exam in English

Time Zone

9:00 am - 1:00 pm Cairo Time
  • Format
    Live Virtual
  • Details & Registration

    Class Testimonials


    Management Partner to Head of Business Banking Norway

    There was a good mixture of info and interactions with the students. For instance, modules were wrapped up by taking a poll that would summarize the entire session. Kept it interesting, and made it way easier to focus on one topic at a time.

    British Embassy

    Regional Customer Operations Manager

    Very effective well-drafted materials. Professional and very friendly trainers.