Testimonials
May 26 - Jun 1, 2024
COPC® High-Performance Management Techniques
This course delivers frontline contact center managers who know how to implement best practices and strategies to measure, monitor and enhance performance.
Location
EgyptLanguage
Arabic with materials and exam in EnglishTime Zone
9:00 am - 1:00 pm Cairo TimeFormat
Live Virtual
Details & Registration
menatraining@copc.com
Class Testimonials
Nordea
Management Partner to head of Business Banking Norway
There was a good mixture of info and interactions with the students. For instance, modules were wrapped up by taking a poll that would summarize the entire session. Kept it interesting, and made it way easier to focus on one topic at a time.
British Embassy
Regional Customer Operations Manager
Very effective well-drafted materials. Professional and very friendly trainers.