COPC® High Performance Management Techniques Class Image

Nov 29 - Dec 1, 2022

COPC® High Performance Management Techniques

COPC® High Performance Management Techniques (HPMT) training teaches contact center staff and internal service organizations a consistent framework to achieve performance targets for service, quality, customer satisfaction, revenue, costs, productivity and efficiency. This class is designed to provide customer experience executive management teams with world-class techniques based on best practices and industry benchmarks.

Location

Melbourne, Australia

Language

English

Time Zone

Australian Eastern Time
  • Format
    In-Person
  • Details & Registration
    Contact Bridget Hewitt-Cartwright