COPC® Lean Six Sigma for Contact Centers – Yellow Belt Training Class Image

May 29 - Jun 1, 2023

COPC® Lean Six Sigma for Contact Centers – Yellow Belt Training

COPC® Lean Six Sigma for Contact Centers — Yellow Belt Training is a foundational course that teaches you how to use Six Sigma tools to improve service, quality, and revenue, while reducing cost within your CX operations. Our training focuses on adapting the Lean Six Sigma approach to the unique challenges faced in contact centers and CX operations. This course places particular emphasis on the Define, Measure and Analyze phases of DMAIC, unlocking new skillsets for achieving sustainable improvements.

Location

Beijing, China

Language

Chinese

Time Zone

9:00 AM - 6:00 PM
  • Format
    In-Person
  • Details & Registration
    dcheng@copc.com