COPC® Service Journey Thinking Class Image

Oct 8 - Oct 10, 2024

COPC® Service Journey Thinking

Reduce customer effort, improve satisfaction and enhance loyalty by analyzing the cumulative effects of all service channels impacting the customer experience. This training provides the tools and know-how to generate substantial and lasting change quickly.


United States



Time Zone

8:30 am - 12:30 pm US Central Time
  • Format
    Live Virtual
  • Details & Registration

    Class Testimonials


    Senior Business Process Consultant

    Fantastic training to learn the basis of Service Journey Thinking. It made us realise that we have a lot of work to do but also gave a starting point on how to do it (service blueprint). The trainers were very open and engaging and had answers to our questions.

    Etihad Airways

    Online Community Supervisor

    The concepts themselves were not new to me, but the way of combining them all to get a new way of thinking (blueprinting), is the most valuable idea I got from this course.


    Senior Program Manager

    I was able to learn more about customer journey and the service provided by the customer servicing team and how we can create a better and more effective experience for the customers.


    Quality Assurance Lead

    Putting theory into practice in the same class brings it all home and that's when you see how journey maps are helpful.

    Marie-Lou Bélisle-Denis

    Head of the Citizen Experience Quality Office Citizen Experience Service