COPC® Service Journey Thinking
COPC® Service Journey Thinking offers a holistic approach to visualizing, designing and measuring the customer journey. With service blueprinting and better data usage, organizations can create a more personalized, streamlined customer experience (CX). Reduce customer effort, improve satisfaction and enhance loyalty by analyzing the cumulative effects of all service channels rather than individual interactions.
Participants learn how to blueprint customer interactions to diagnose the root cause of customer frustrations and higher business costs. Attendees can immediately use these insights to simplify processes and develop better policies and procedures. This training provides the tools and know-how needed to generate substantial and lasting change quickly.