Testimonials
Sep 23 - Sep 25, 2026
High-Performance Management Techniques
This course delivers frontline contact center managers who know how to implement best practices and strategies to measure, monitor and enhance performance.
Location
Kuala LumpurLanguage
EnglishTime Zone
9:00 am - 6:00 pm Malaysia TimeFormat
In-Person
apactraining@copc.com
Class Testimonials
Nordea
Management Partner to Head of Business Banking Norway
There was a good mixture of info and interactions with the students. For instance, modules were wrapped up by taking a poll that would summarize the entire session. Kept it interesting, and made it way easier to focus on one topic at a time.
British Embassy
Regional Customer Operations Manager
Very effective well-drafted materials. Professional and very friendly trainers.