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COPC Inc.
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      ABOUT COPC INC.

      • Our History
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      We provide consulting, training and certification to help companies boost performance and improve the customer experience.

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    • WHAT WE DO

      WHAT WE DO

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      WHO WE HELP

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      Case Study:
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      See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.

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      Case Study:
      Groupon Saves Millions

      Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.

      Start Reading

    • COPC STANDARDS

      COPC STANDARDS

      • COPC CX Standard for Contact Centers
      • COPC CX Standard for Customer Operations
      • COPC CX Standard for CSPs
      • COPC CX Standard for OSPs
      • COPC CX Standard for VMOs
      • COPC Indirect Procurement Standard

      COPC Customer Experience (CX) Standards

      The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today.

      Download Release 7.0 Standards

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    • About COPC

      ABOUT COPC INC.

      • Our History
      • Contact Us
      • Team
      • Careers
      • Customer Achievements
      • Corporate Offices
      • Webinars & Events Calendar
      • Press Releases

      Brochure:
      Create Loyal Customers

      We provide consulting, training and certification to help companies boost performance and improve the customer experience.

      Learn More

    • WHAT WE DO

      WHAT WE DO

      • Customer Experience Consulting
        • Work-At-Home
        • Service Journeys
        • Channel Strategy
        • Measuring CX
        • CX Performance Improvement
        • Virtual Services
      • Call Center
        • Call Center Consulting
        • Call Center Training
        • Call Center Certification
        • Call Center & Contact Center Best Practices
      • Training
        • Class Listings
        • In-Person Training
        • Live Virtual Training
        • Online Training
        • Private Training
      • Certification
        • COPC Certification Services
        • Certification Process
        • COPC Certified Organizations
        • COPC Standards
      • Quality
        • Quality Consulting
      • Approved Technology Providers
      • Employee Engagement Services
      • Vendor Management
        • Contract Review
        • Strategic Sourcing
        • Vendor Improvement
        • VMO Design

    • WHO WE HELP

      WHO WE HELP

      • Industries
        • Telecom
        • Technology
        • Healthcare
        • Travel
        • Retail
        • Financial Services
        • OSPs
      • Clients
      • COPC Certified Organizations

      Case Study:
      Customer Satisfaction

      See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.

      Start Reading

    • RESOURCES

      RESOURCES

      • Blog
      • COPC Standards
      • Past Webinars
      • White Papers
      • Case Studies
      • Brochures
      • Videos
      • Research
      • Webinars & Events Calendar

      Case Study:
      Groupon Saves Millions

      Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.

      Start Reading

    • COPC STANDARDS

      COPC STANDARDS

      • COPC CX Standard for Contact Centers
      • COPC CX Standard for Customer Operations
      • COPC CX Standard for CSPs
      • COPC CX Standard for OSPs
      • COPC CX Standard for VMOs
      • COPC Indirect Procurement Standard

      COPC Customer Experience (CX) Standards

      The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today.

      Download Release 7.0 Standards

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ABOUT COPC

  • Our History
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  • Team
  • Careers
  • Customer Achievements
  • Corporate Offices
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  • Press Releases

WHAT WE DO

  • Customer Experience Consulting
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  • Training
  • Certification
  • Quality
  • Vendor Management
  • Approved Technology Providers
  • Employee Engagement Services

WHO WE HELP

  • Industries
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RESOURCES

  • Blog
  • COPC Standards
  • Past Webinars
  • White Papers
  • Case Studies
  • Brochures
  • Videos
  • Research
  • Webinars & Events Calendar

COPC STANDARDS

  • COPC CX Standard for CSPs
  • COPC CX Standard for OSPs
  • COPC CX Standard for VMOs
  • COPC Indirect Procurement Standard

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  • ABOUT COPC
    • Overview
    • Our History
    • Careers
    • Team
    • Corporate Offices
    • Contact Us
    • Press Releases
    • Webinars & Events Calendar
  • WHAT WE DO
    • Overview
    • Customer Experience Consulting
      • Overview
      • Work-At-Home
      • Service Journeys
      • Channel Strategy
      • Measuring CX
      • Virtual Services
    • Call Center
      • Overview
      • Call Center Consulting
      • Call Center Training
      • Call Center Certification
      • Call Center & Contact Center Best Practices
    • Training
      • Overview
      • Class Listings
      • In-Person Classes
      • Live Virtual Training
      • Online Training
      • In-Person Training
      • Private Training
    • Certification
      • Overview
      • COPC Certification Services
      • COPC Standards
      • Certification Process
      • COPC Certified Organizations
    • Quality
      • Overview
      • Quality Consulting
    • Approved Technology Providers
    • Employee Engagement Services
    • Vendor Management
      • Overview
      • VMO Design
      • Contract Review
      • Strategic Sourcing for CX Operations
      • Vendor Improvement
    • Clients
      • COPC Certified Organizations
  • WHO WE HELP
    • Overview
    • Industries
      • Overview
      • Financial Services
      • Healthcare
      • Technology
      • Telecom
      • Retail
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      • Travel
  • RESOURCES
    • Overview
    • Blog
    • Brochures
    • Case Studies
    • COPC Standards
    • White Papers
    • Webinars & Events Calendar
    • Research
  • COPC STANDARDS
    • Overview
    • COPC Standard for Contact Centers
    • COPC Standard for Customer Operations
    • COPC CX Standard for CSPs
    • COPC CX Standard for OSPs
    • COPC CX Standard for VMOs
    • COPC Indirect Procurement Standard
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