september 2017

wed13sep12:00 pm1:00 pm2017 SOCAP Quality Monitoring WorkshopRenaissance Conference Center Detroit, Michigan

Event Details

The Great Lakes SOCAP chapter will be hosting a new Quality Monitoring Workshop in Detroit on September 13. Lezli Harrell, vice president, COPC Inc., will be presenting workshop called Aligning Quality with the Customer Experience. The discussion will include:

  • Quality form design
  • Metrics
  • Evaluating from the customer perspective
  • Identifying and drilling down to specific root cause
  • Capturing business intelligence

Lezli’s presentation is part of an interactive one-day event focused on common internal quality functions and issues within the contact center.


(Wednesday) 12:00 pm - 1:00 pm CST


Renaissance Conference Center Detroit, Michigan