february 2018

tue27feb7:15 am8:45 amCOPC Inc. and Auscontact Breakfast SeminarCOPC and Auscontact Breakfast SeminarRydges World Square, 389 Pitt Street, Sydney, NSW 2000

Event Details

Closing the Gap between Internal Quality Measurement and Customer Satisfaction 

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences.

Join Ian Aitchison, CEO COPC Asia Pacific Region, as we discuss how the best companies in the world link quality to customer satisfaction and make sure they have their metrics aligned to drive customer experience improvements.

07.15am – Registration
07.30am – Breakfast
07.45am – Welcome and Introduction
08.00am – Closing the gap between internal quality measurement and customer satisfaction
08.30am – Q&A Open Discussion
08.45am – Wrap up & Finish

Register now!

Seminar Fee:

$49 +GST including Breakfast
(Auscontact Association members & COPC Inc. clients receive a 10% discount)


(Tuesday) 7:15 am - 8:45 am


Rydges World Square

389 Pitt Street, Sydney, NSW 2000


COPC & Auscontact AssociationMs. Lay-Pheng Ng lpheng@copc.com