may 2018

thu03may9:00 amCOPC CX Summit India 2018: Bringing CX to Life - From Theory to ExecutionCourtyard by Marriott Mumbai International Airport, CTS 215 Opp. Carnival Cinemas, Andheri - Kurla Road, Andheri East, Mumbai, Maharashtra 400059, India

Event Details

CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
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Agenda

09:00 AM
Registration

09:30 AM
Welcome address

10:00 AM
AI and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t

10:45 AM
Break

11:00 AM
Making processes simpler and lean through Robotic Process Automation (RPA)

11:45 AM
Panel Discussion: “Are the new technologies enablers of better business models / customer experience and value?”

12:30 PM
Lunch

01:30 PM
Developing a customer experience (CX) culture as a discipline: Cases from APAC region

02:15 PM
Creating sustainable business models focused on customer experience in the increasingly volatile economic environment

03:00 PM
Unveiling of COPC Annual Salary Benchmarking Survey 2018

03:15 PM
Closing remarks

03:30 PM
End

Organizer

COPC Inc. - South AsiaHimanshu Choudhary - hchoudhary@copc.com

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