april 2018

fri27apr9:00 amCOPC CX Summit India 2018: Bringing CX to Life - From Theory to ExecutionLe Méridien Bangalore, No. 28 Sankey Road, P.B. No. 174 (Opposite Bangalore Golf Club), Bengaluru, Karnataka 560052, India

Event Details

CXEX (Customer Experience Execution)
Transform the way you provide superior customer experience
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Agenda

09:00 AM:
Registration

09:30 AM:
Welcome address

10:00 AM:
AI
 and its use in Chat bots for customer service
Examples and case studies – what works and what doesn’t

10:45 AM:
Break

11:00 AM:
Making processes simpler and lean through Robotic Process Automation (RPA)

11:45 AM:
Panel Discussion: “Are the new technologies enablers of better business models / customer
experience and value?”

12:30 PM:
L
unch

01:30 PM:
Developing a customer experience (CX) culture as a discipline: Cases from APAC region

02:15 PM:
Creating sustainable business models focused on customer experience in the increasingly volatile
economic environment

03:00 PM:
Unveiling of COPC Annual Salary Benchmarking Survey 2018

03:15 PM:
Closing remarks

03:30 PM:
End

Organizer

COPC Inc. - South AsiaHimanshu Choudhary - hchoudhary@copc.com

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